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YouTube Link: https://www.youtube.com/live/TaEpqr2KPWg?si=WomTbIPW4WswC2KU
@skillsgaptrainer “The gatekeepers in BC also block construction by creating very sophisticated language as part of any real estate related online documentation, and mandating that people understand and produce, real estate documentation that cannot possibly be understood by a team of PEng or PHDs. The IQ requirements are probably very high, Stephen Hawking level. As experts in UX, I.S.P., MM, AScT, BSc, BA (CSC & PSYC), we are humbled by the sophistication of BC documentation requirements. We wonder if in say a decade or two, they get the idea to hire a UX expert, to look over their documentation. You’d think out of the 4 or 5 million people that work in government or government industries, they would have one person who had a UX background, that knew how to reduce ‘filler language’. Once the excess language is cleaned up with a broom, we are sure houses will pop up. It’s a special syntax, that perhaps with AI GPT-4, one day we will have a chance to efficiently communicate with provincial governments real estate development ideas, provided the AI exponential increase in performance keeps up at this pace. In the old days (2010), we built far higher quality houses in Romania, out of pure concrete, and rigorous earthy materials, like real wood.
Note, no one had a page or a pen. Applied skill is in the mind, and in the hands, not on pages. 🙂 The documentation requirements went something like this –
Buyer: “Hey you, over there. You build me a house for 50k cash, including land? Right now! I drive you to a spot on city edge”.
Bystander: Sure! But 75k I build you a Mansion 2 Level Duplex, and some big walls so you can put all the sports cars and play soccer.
Buyer: Deal!
Bystander: Let’s go to the store now and pick up the tiles. In Canada, only NASA engineer with A++ AND Law Degree, will give you a remote chance of filling an application of development. And then you will have to prey they want to respond, instead of to be mean and exercise some evasion technique. This is for standard houses. For Crown Land. Oh Boy, it’d be easier to project manage the assembly of a Boeing Dreamliner. Seriously.
And also, everyone is acting like this level of documentation obfuscation and complexity is necessary, justified, and optimized. It’s not. It’s not normal, it’s abnormal, and it doesn’t work. If you don’t agree, prove with mathematics, that the same information cannot be conveyed with fewer characters.”
YouTube Link: https://www.youtube.com/live/TaEpqr2KPWg?si=rM-Wu5FKJh5VR-Oa Â
Related books and resources:
“Don’t Make Me Think, Revisited: A Common Sense Approach to Web Usability” by Steve Krug – This book is a classic in the UX design field, providing foundational knowledge that can be applied to simplifying complex documentation, like that found in BC’s real estate sector.
“The Design of Everyday Things” by Don Norman – Norman’s book is crucial for understanding how objects and systems can be designed for better usability, relevant to addressing the complexities of real estate documentation.
“Lean UX: Applying Lean Principles to Improve User Experience” by Jeff Gothelf and Josh Seiden – Offers a methodology for creating more user-friendly and efficient designs and systems, applicable to streamlining bureaucratic processes.
“Information Architecture for the World Wide Web: Designing Large-Scale Web Sites” by Louis Rosenfeld and Peter Morville – This book can provide insights into structuring complex information, which can be beneficial for reorganizing real estate documentation for better clarity and accessibility.
“Writing for the Web: Creating Compelling Web Content Using Words, Pictures, and Sound” by Lynda Felder – Offers techniques for effective online communication, useful for simplifying and conveying complex real estate and legal information.
“Simpler: The Future of Government” by Cass R. Sunstein – Sunstein’s work explores ways to make government more accessible and regulations less burdensome, which can offer perspectives on reforming real estate documentation processes.
“The Laws of Simplicity: Design, Technology, Business, Life” by John Maeda – Maeda’s book provides a framework for simplifying products and processes, relevant for tackling the overwrought documentation in BC’s real estate sector.
“Scarcity: Why Having Too Little Means So Much” by Sendhil Mullainathan and Eldar Shafir – This book examines how scarcity, including of clear information, affects people’s thinking and decision-making, relevant to understanding the impacts of complex documentation.
“Nudge: Improving Decisions About Health, Wealth, and Happiness” by Richard H. Thaler and Cass R. Sunstein – Provides insights into how design and information presentation can influence people’s choices and actions, applicable to redesigning real estate documentation for better public understanding and efficiency.
“The Checklist Manifesto: How to Get Things Right” by Atul Gawande – Gawande’s exploration of the power of checklists can provide insights into how complex real estate processes can be made more manageable and less error-prone.
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